I am very pleased with these 24 k roses! They arrived when expected. These roses are sooo pretty and are packaged in a really nice and sturdy purple box. I had ordered 1 dozen of these roses, but when my package first arrived, there were only 4 roses in the package! I Panicked, so I contacted Customer Service, and they were Wonderful! 'Janice' explained to me that my order was split up into 3 packages, so that I would be receiving the other 2 packages soon, and she was right! I received them a day later! 'Janice' followed up with me to make sure that I had received all of the packaged, and I was so happy to tell her Yes! Their Customer Service is Top Notch! I will definitely do business with them again!